Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company

Your Role

Your primary objective would be to initiate customer operational excellence by ensuring all agreed processes are documented via internal and external Standard Operating Procedures (SOP) and customer expectations are well understood before commencing operations.

Your Responsibilities

• To participate in customer visits during the key stages of business transition to gain relevant knowledge which can be translated to customer SOPs & internal processes.

• To act as a link between operations teams to ensure key metrics are well understood & that our internal operational processes are well aligned with the same; conduct workshops in the case of process changes.

• To collaborate with Procurement & Operational Key Account Managers (OKAM) to ensure carrier & other supplier processes are well aligned with agreed customer processes.

• To review & ensure processes are well aligned as implemented & a process is set up for documentation of all measurable elements to support customer audits.

• To work closely with the Regional implementation team to support & ensure GCIM deliverables are met.

• To drive local implementation activities using a range of tools & systems, ensuring that all local stakeholders are involved & updated.

Your Skills and Experiences

• Over 5 years experience as Air Logistics Customer Implementation Manager

• Good command of English

• Strong project management

• Excellent communication skills

• Attention to details

• Strong negotiation skills

Good Reasons to Join

Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.