Description

Amazon Web Services, an Amazon.com Company, has been the world’s leading cloud provider for more than 17 years with the most mature, comprehensive, and broadly adopted cloud platform. We have over 200 fully featured cloud services, managed from 105 availability zones within 33 geographic regions across the globe. Millions of customers in over 245 countries - from the fastest growing start-ups to the largest enterprises, through to leading government agencies - all place their trust in Amazon Web Services to power their infrastructure, and deliver innovation.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

As part of the Solutions Architecture Org, you, the Customer Solutions Manager is the strategic business and technical program managers to accelerate customer cloud adoption at scale and time to value through guiding customers on their cloud journey accelerating customer migrations, modernization and innovation, and improving customer end-to-end experience with AWS.

You will help our customers to arrive in that future by working across AWS teams and apply your technical and program management expertise to serve some of the largest and globally diverse enterprises in the world.

Key job responsibilities

• You will have the opportunity to collaborate with customers, Business Development, solutions architecture, software development and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today.

• You will work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules.

• You will be a single point of contact to your customers, as well as internal stakeholders on the progress of all the activities related to your customer. You will also need to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value.

• You will be an AWS evangelist and influence your customers to allocate the appropriate resources to achieve their goals.

• A self-motivated problem solver; able to thrive in a dynamic and customer-focused environment

• Strong organizational and troubleshooting skills with precise attention to detail

• Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change

• Highly analytical, technically proficient, and able to learn new tools and software quickly

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Beijing, CHN

Basic Qualifications

• 5+ years leading and managing complex, large scale, IT/technical/engineering projects

• 8+ years in a client facing role

• Bachelor's degree in Science, Technology, Engineering, Math or equivalent experience (Computer Science preferred)

• Strong written and verbal communication skills in both Chinese and English

• Demonstrated ability to effectively deliver information at the C-suite/VP level

Preferred Qualifications

• PMP, PgMP, SAFe, or SCRUM/Agile certified

• Experience in implementing AWS or other cloud services would be a plus

• Deep understanding of software development/engineering lifecycle from conception to delivery

• Prior experience working with or managing large scale technical programs

AWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team.

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