Software Engineering Specialist

Job Req ID: 33043

Posting Date: 9 May 2024

Function: Software Engineering

Unit: Digital

Location:

RMZ Ecoworld, Devarabeesanahal, Bengaluru, India

Salary: competitive

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why this job matters

In this job you’ll build, deploy and support our chat and messaging platforms used by thousands of customers daily. Focused on delivering a brilliant customer experience, you’ll ensure they quickly get to the right information and support for their needs. All this will be delivered on a platform that’s available 24/7 and underpinned by intelligent bots, which augment the work of our customer service agents and improve the efficiency of our chat and messaging channel. There’s never been a more exciting time to join the Consumer Digital Team. We’re investing hundreds of millions of pounds into digital and transforming the way we work to create, not just the best digital experience in the telco market, but something that customers talk about as the best in the UK.

What I’ll be doing

• Create scalable and quality Code.

• Collaborate effectively with your team members and share best practice.

• Sync with your manager on plans and help executing it within the Squad.

• Honest and proactive governance of technical roadmap for your Squad.

• Collaborating with Product Owner, Developers, Tester, Lead Engineer, Cloud Engineer, Deployment, Leadership team.

• Contributing to enhance the ecosystem you are working on.

• Ensuring strong technical standards in your squad and the right compromise between delivery and quality.

• Identify opportunities to streamline and automate processes where possible.

• Working in the Messaging Transformation Squad, working closely with the Product Owner, Lead Engineer, Architects, QAs and Designers.

• Cross squad collaboration, working closely with the new Aimee Commerce Squad.

• Authentication on Web – EE & BT

• Web entry point management – CX / UI / targeting

• Working with the Analytics Team – Adobe Tagging

• DIVR User Interface Development

• Custom Buttons

• Building up / Designing UI Assets in Sprinklr

• Direct input on the architecture and strategy for Cloud framework and design system.

• Security, safety, and performance of live capability

Skills and Experience Required

Primary Technical Skills

• Front End development: Experience of Javascript, React JS, Typescript, AEM

• Back End development: Experience of Node.js, Groovy, Python

• API development

Additional Technical Skills

• Chat & Messaging: Developing software to support Contact Centre Operation Teams

• AI and ML – Natural Language Understanding (NLU): Dialogflow, Watson, Lex, Azure Bot

• Generative AI: An interest in Large Language Models and Open AI

•Cloud Experience: Experience and knowledge of deploying applications on the cloud in particular AWS and GCP.

Additional Skills

• Agile and Lean culture: Work to the standards set out in the squad, working and aligning with Scrum Master, Product Owner and Lead Engineer.

• Hands-on Technical knowledge: experience and knowledge in implementing high scale microservices/distributed systems.

• Dev Ops Skills: Security, IaaC, Gitlab pipelines, Jenkins, Kubernetes, Docker.

• Technical Quality knowledge: experience and knowledge of pre and post release Quality governance. Planning adequate Testing, Monitoring, Alerting.

• Architecture implementation: Ability to work with team to input into Solution Design, Epics and then deliverables.

• Transparency: Work towards Business hypothesis. Sync with your colleagues and Manager. Be objective and aspire for mutual support and trust.

Experience Expected to Have

• At least 8 years' experience of developing web applications in a commercial environment.

• Focus on quality, automation, and metrics.

• Experience of building a Virtual Assistant for high volume, multi- channel traffic would be an advantage.