This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2207473 About Us:

Boise State University is located along the banks of the Boise River and a short stroll from the state capitol. We are committed to an innovative, transformative, and equitable educational environment that supports student success, and advances Idaho and the world.

Boise State is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Applications from individuals of all backgrounds and identities are welcomed.

Learn more about Boise State and living in Idaho\'s Treasure Valley at https://www.boisestate.edu/about/

Job Summary/Basic Function:

Supervise box office operations, manage events using computerized ticketing software, distribute and account for daily ticket sales as well as group and season tickets and work with event promoters. Oversee Box Office staff.

Department Overview:

Do you want to love where you work? Imagine watching the crowd sing at the top of their lungs, cheering on the winning team or celebrating a graduate\'s successes. YOU can help make those memories come to life!

Level Scope:

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

Essential Functions:

60% of the Time the Assistant Director of Ticketing must:

• Manage day-to-day box office operations, implement and maintain box office standards.
• Hire, schedule, train and supervise box office staff including daily and event staff.
• Deliver a high level of customer service at all times including responding to inquiries from patrons regarding ticket needs, complaints and other issues.
• Reconcile sales reports, payments and generate weekly deposit report.
• Evaluate and set box office policies and procedures.
• Ensure compliance with system controls and cash handling procedures.
• Facilitate specialized ticketing campaigns, supervise group ticketing process for events as needed; group sales prospecting and sales.
• Assist Promoters and other Stakeholders, act as primary liaison for local groups for ticketing.
• Prepare final audits and other reports for settlement.
• Supervise temporary, part-time students and event worker staff.
• Perform all duties related to ticketing including, but not limited to, event builds and ticket sales, exchanges, and refunds.
• Facilitate specialized ticketing campaigns, supervise group ticketing process for events as needed; group sales prospecting and sales.

35% of the Time the Assistant Director of Ticketing must:

Box Office Management:

• Partner with the Associate Director, Ticketing Services and Assistant Director of Ticketing to;
• Deliver a high level of customer service at all times including responding to inquiries from patrons regarding ticket needs, complaints and other issues.
• Perform daily reconciliation of cash/credit sales and produce bank deposits when necessary
• Co-manage installation, maintenance and upgrades for all technical software and har ware related to the box office
• Troubleshoot and service IT related matters related to the box office within a reasonable scope
• Co-manage Arena lifetime member records and ticketing functions
• Champion and manage group sales activities to include building event links, promotion, communication and settlement
• Perform access control resolution on event days
• Maintain knowledge of current/upcoming events and marketing department promotions.
• Act in a lead role at events when assigned, to include supporting/working events at other venues being managed by the box office.
• Perform miscellaneous administrative/clerical work to include running reports, entering data, filing, sorting, organizing, cleaning, etc. as needed.
• Follow all box office policies & procedures; evaluate and assist in the revision of policies & procedures as necessary to ensure efficiency and maximize effectiveness.

Ticket Scanning / Resolution:

Serve as lead in interviewing, hiring, training and supervising new ticket scanners and resolution staff

Oversee scanner device operations to include staff scheduling, distribution, staff use, upkeep, maintenance, reporting, resolution, policy and procedure documentation, etc.

Work events to include assisting with staffing, box office resolution, scanner