Job Family: Customer Services

Req ID: 419618

About the role

Are you looking to help customers take their simulation modeling efforts to the next level in driving innovation? Join us and be part of a global team dedicated to innovation through design space exploration!

As a Senior Application Support Engineer within the HEEDS global technical support team, you will work very closely with the global and local sales, business development, pre-sales, and post-sales teams within Siemens Digital Industries Software, and its broad customer-base, to support and promote the growing expansion of design space exploration software (MDAO) in the CAE industry. You will be critical to the execution and demonstration of design space exploration projects, working closely with research and development, training and educating new users, engaging and supporting existing customers, providing technical assistance during the software sales process, and helping to ensure quality assurance in the HEEDS product. This diverse and dynamic role is for those looking for a challenge in all these areas and more!

About You

You are a sophisticated engineer that is dynamic, quick-learning, willing to travel. Customer support and satisfaction are top priorities for you. Aptitude, successful completion of tasks (on time), your independence while being a strong collaborator and teammate, and your ability to problem solve, all are hallmarks of your career and something you take great pride in. You look forward to helping craft and implement a new philosophy toward design, built around workflow automation, leveraging CAE software and hardware, efficient search, and data-mining toolsets. You are ready to join a global team, and are excited to help companies Discover Better Designs, Faster!

About Us

Our software product is HEEDS. It is a designs space exploration (MDAO) solution built around four foundational pillars: process automation (workflow orchestration and automation), distributed execution (easily leveraging existing software and hardware solutions), efficient search (running workflows multiple times with state-of-the-art technologies including optimization, DOE, reliability and robustness, design sweeps), and insight & discovery (data mining to uncover trends and unleash innovation).

Our customers use HEEDS to take existing CAE simulation processes, automate them, and unleash innovation throughout the design process. Across a wide array of industries, companies globally are using HEEDS to Discover Better Designs, Faster!

We are part of Siemens, a leading worldwide engineering company that produces groundbreaking solutions to help people thrive.

We are friendly, dedicated, customer-focused, smart, and innovative!

Responsibilities

Primary responsibilities include:

• Training and educating on design space exploration methodologies, tool usage, and custom applications to clients, distributors, and prospects

• Interfacing to HEEDS prospects and customers – supporting the demonstration of HEEDS through multiple stages of the sales process: initial pre-sales engagements, proof-of-concept and project demonstrations, sales closure, post-sales support, training, and account growth and cultivation

• Pre‐sales support – helping to scope and deliver solutions to clients and prospects which demonstrate the value of design space exploration to the organization

• Post‐sales support– supporting customer and internal challenges and questions, along with raising customer awareness, to ensure successful utilization of HEEDS.

• Design space exploration projects ‐ development and execution of engineering projects using HEEDS and various CAE tools

• Research and Development assistance for optimization applications for emerging market segments

• Support of Distributor (reseller channels) – pre- and post-sales development

• Support of local Siemens sales personnel – sales, pre, and post-sales development

• HEEDS quality assurance – link between customer/user and product development to ensure product is at the highest level and reflective of customer needs before product release

• Development of technical marketing content (presentations, videos, case studies, training material)

Required Knowledge/Skills, Education, and Experience

Requirements include:

• 7+ years of commercial CAE experience with commercial CFD, FEA, and/or MBD tools

• Superb communication skills (verbal and written), as the role requires daily customer and internal interaction; someone who is outgoing, pleasant, and enjoys helping customers

• An adaptive individual with a positive attitude and strong aptitude with the ability to multi-task and be pro-active. HEEDS has an active and diverse customer base and sales channel. The ability to seamlessly transition between tasks and concepts

• Motivated to learn, can quickly pick-up and demonstrate new ideas and concepts, possessing a strong retention capability

• Self-driven individual that has a demonstrated history of success in diverse, fast paced environments

• Experience with programming and API usage for commercial CAE tools

• A BSc in Mechanical Engineering, Aerospace Engineering, or equivalent

• Travel availability and flexibility

• Fluent in speaking English

• Enjoying an international, collaborative working environment

• Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants shall not require employer sponsored work authorization now or in the future for employment in the United States.

Preferred Knowledge/Skills, Education, and Experience

Past experience with:

• Technical sales within the CAE software market

• Post-graduate degrees or equivalent experience

• Design optimization methodology and tools: HEEDS, modeFRONTIER, optiSLang, and/or Isight

• FEA tools: Abaqus, ANSYS Mechanical, LS-DYNA, Nastran, and/or nCODE

• FE pre-processing tools: ANSA, HyperMesh, and/or Simcenter 3D

• CFD tools: ANSYS Fluent, ANSYS CFX, and/or Simcenter STAR-CCM+ MBD tools: Adams, Simcenter Amesim, VI-Grade, Virtual.Lab

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

The salary range for this position is $101,200 to $182,200 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com . In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

#LI-PLM

#LI-HYBRID

#LI-PS1

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form (https://www.siemens.com/us/en/company/jobs/search-careers/accommodation-for-disability.html) If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .