Duties and Responsibilities

To identify and provide reliable solutions for all technical applications to assure complete customer satisfaction. Make necessary engineering calculations to support product selection/recommendation. To increase revenue by providing world class technical support and customer service to end users, sales team, distributors, OEMs, business partners and subsidiaries in a team-based environment. Working in conjunction with the sales team as the key technical advisor and product advocate.

• Responsible for handling technical inquiries for ASCO and Aventics/Numatics products lines as valves, manifolds, fieldbuses, pressure/temperature switches, combustion products, sensors, FRLs, pneumatic and RCS products.

• Responsible for handling pricing requests for domestic and international products (RFQs)

• Provide application support and solutions for ASCO, Numatics and/or Aventics products.

• Provide accurate quotations based on customer and application requirements.

• Work on special projects assigned by the team lead/managers.

• Provide troubleshooting and solutions to warranty and quality issues.

• Ensure files and quotes remain current and organized.

• Comply with service level agreements and performance indicators as required by the organization.

Qualifications

• Technical Support or Customer Service Experience: 1-3 years

• Education: Technical degree and Engineering Student (1-2 years) in any of the following disciplines Electronic, Electrical, Mechanical, Electromechanical or Chemical*

• English Level: B2

• Performance: Successful or above

Working Conditions

Application and Technical Support team delivers assistance to US customers therefore the person on this position must comply with US business hours and working days.

• Schedule: Monday through Friday from 8am to 5pm EST

• US holidays are different from CR holidays. The nature of the business demands coverage for US working days therefore it might be necessary to work on a holiday. This will be notified by the supervisor ahead of time and will be paid according to CR law.

Requisition ID : 23016397

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.