In this role you will be responsible for managing data alignment and accuracy within the operation of Managed Print Services and Managed Device Services determining the root causes for data discrepancies and driving their respective resolution. You will be the single point of contact (SPOC) for the Service Delivery Manager in case of CBA (Contract and Billing Automation) operational queries, data issues, and discrepancies related to any type of fleet data change.

Please note this is a temporary role.

Business context:

The EMEA Customer Support and Service Delivery Organization offers Managed Services & Solutions to Enterprise and Corporate customers combining Hardware, Supplies, Financing and Services in a Managed Print/Device Services (MPS/MDS) offering. The Managed Services Business is expanding and is a strategic growth area to HP.

Responsibilities:

• Process data corrections by Initiating or making system changes

• Initiate or make system changes based on identified cause

• Validate that changes are processed in time, meeting the preset quality criteria

• Track completion of changes

• Ensure accurate and aligned asset data across systems and tools

• Be the single point of contact for the Service Delivery Managers in MPS/MDS on any data related issues and queries

• Proactively elevate and escalate any data related discrepancies to support teams

• Coordinate all relevant resources (internal/external partners)

• Track and capture data/metrics

• All other tasks assigned by management may vary based on experience and related skills

Education and professional experience required:

• University or College degree

• 1+ years of service delivery experience or similar, ideally Outsourcing or Project Management or Consulting

• Experience in data and problem management

• Project management or project coordination experience

Other requirements

• Strong English language skills (spoken and written)

• Fluency in a second foreign language would be an advantage

Personal skills and qualities:

• Customer oriented

• Excellent team player

• Strong organizational and interpersonal skills

• Strong communication and leadership skills

• Strong collaboration, influence and negotiation skills in cross-functional teams

• Ability to interact comfortably with all levels of customer management

• Ability to manage conflict and complex situations

• Ability to apply business acumen and results driven attitude

• Reliable, fast learner and well-organized person with a flexible and responsive attitude

• Comfortable to work in a remote, virtual environment

• Good analytical thinking and ability to solve problems

• Ability to easily adapt to organizational and structural changes

• Process and Methodology focused

Technical skills:

• MS Office applications

• ServiceNow knowledge - preferred

• Project Management Methodologies - desirable

• ITIL foundation, processes & tools knowledge - desirable

• MS process and technology knowledge and background - preferred

What do we offer:

• Initial temporary contract for 3 years

• Additional medical insurance

• Life insurance

• Additional days paid leave

• Food vouchers

• Wellness program (incl. Multisport cards)

• Work-life balance support including work from home opportunities

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Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).