Technical Support specialist

General Information

Ref #:

20240038620

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Sofia - Bulgaria - Bulgaria, Varna - Bulgaria - Bulgaria

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

The Role:

We are searching for motivated, talented and driven Technical Support specialist to join our team in Varna or Sofia. Reporting to the Technical Support Lead, you’ll become an expert on our platform: One View Platform and provide expertise and support to our Platform End Users.

You’ll provide knowledge and usage tips, along with performing diagnostics on reported problems. You’ll then work to resolve those issues, which can include working closely with our Technology and Product teams. Along with providing clear communication and excellent user service (internally and externally) your primary motive is to never receive the same question twice. You’ll regularly step back, look at the reoccurring questions and issues and develop solutions that address this.

You’ll have the fully autonomy to drive this, with guidance and support from the Technical Support Lead when needed.

Key Responsibilities:

• Be an expert in the features and functionality of the One View platform

• Provide One View Teams and One View Users support on One View Platform questions and issues

• Manage demand, with appropriate prioritization applied

• Analyze reported issues and carry out first level diagnostics before determining next steps

• Collaborate with One View Technology and Product team, through formal and informal channels, to address issues and define future developments requirements benefits

• Import from previous jobs Import common benefits for this location

• Identify and assess reoccurring demand and develop solutions that address this

• Create and publish articles for our Knowledge Base relating to Immedis Platform usage best practices

• Ensure clear 2-way communication and updates to Immedis Operations Teams via official communication channels

• Support other Immedis Platform related activities within Operational Enablement team, including the assessment of new functionality before deployment to Production

Qualifications

Required Skills and Experience:

• 2 + year’s experience in working with or supporting enterprise platforms

• Experience in customer service and technical support

• Experience with CRM systems (e.g. Zendesk, ServiceNow)

• Excellent English written and verbal communication skills

• Strong organizational, multi-tasking and planning skills

• Must be motivated, professional and able to work on own initiative, to take ownership and with the capacity to be a versatile team player

• flexible, proactive and pragmatic

• Focused and results oriented

Desired Skills:

The following are not mandatory to be successful in the role, but would

be beneficial:

• Knowledge of SQL

• Experience in configuration and management of enterprise platforms

• Ability to interpret and analyze large data sets using various analytics tools (e.g. Tableau)

#LI-LR1

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .

View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.